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Contact and info

Contact info

We appreciate your interest in the ACCES hotel!

We are here to help you find the information you need to make your experience with us as positive as possible.

You can RESERVE ONLINE or contact a reservation agent directly on the following telephone number: +32 (0) 59 80 40 82 or by mail to info@hotelacces.be

If you wish to receive a offer for your next meeting or group stay, please send us an email to ann.coucke@hotelacces.be

If you want to register for our newsletter, please send your e-mail address to ann.coucke@hotelacces.be

You can also contact us by telephone or fax on the following numbers:

Phone +32 (0) 59 80 40 82

Fax +32 (0) 59 80 88 39

Mail info@hotelacces.be

 

bvba ACCES hotel

Van Iseghemlaan 21-25

B-8400 Oostende

 

VAT 0441 934 869

IBAN BE21 0682 5107 2403 SWIFT GKCCBEBB

 

Extra information.

 

Useful info and conditions

Arrival and departure.

On arrival you can go to the room from 3 pm.

You must leave your room at 11 am on the day of departure.

Comfort rooms have a check out at 13 o'clock.

This allows us to thoroughly clean the room for the new arrivals.

Deviations from these hours are possible on request and in consultation with the reservation service.

Breakfast buffet

The breakfast buffet is served every morning between 7.30 am and 10.30 am in the breakfast room on the ground floor.

If you wish to have breakfast earlier or later than these hours, you can always request this at our reservation service.

Specific requests such as gluten-free products can be made on request, a few days in advance so that the hotel can place the necessary orders with the suppliers on time.

You can also get a lunch package at 7 euros per person.

The hotel serves breakfast in the room for an additional cost of 10 euros per room.

Because of HACCP legislation according to the FASFC (federal Food Association for the Safety of the Food Chain) no pets are allowed in the breakfast room. The hotel wishes to strictly adhere to this.

 

Your hotel room - budget, standard or comfort room - upgrades

The ACCES hotel offers you this choice between three different room types: BUDGET room (simple non-renovated room), STANDARD room or a new more luxurious COMFORT room.

Upon arrival, our staff will inform you whether you can upgrade to a higher room category on that day. The availability and price of the upgrade depends on the occupation and the booking channel you have chosen.

Relax and be active in ACCES Hotel

In the hotel you can enjoy a private sauna for up to 3 people. This is located on the 8th floor.

For the price of 7 euros per person you can enjoy an hour of peace and quiet. Everything like towels, soap, bathrobes, relaxation music, water ... is available to use this sauna for one hour.

Reservation for this is desired and can be done on site at the hotel at the reception. Guests who have reserved a comfort room have free use of the sauna (reservation is needed)

The solarium can be reserved at the hotel at the reception for the price of 5 euros per half hour. Each guest provides for himself the necessary sunscreen products or others.

The ACCES hotel bikes can be rented at the reception of the hotel. If you want to be sure of these bikes, reserve them in time. Price per day per bike 15 euro (there are also actions: ask for it during your reservation)

The hotel bar is open 24 hours. You can enjoy a drink and read the newspaper daily. Every evening between 22 and 24 hours there is a glass of bubbles of the month for only 2 euros.

Enjoying the sun or the city center of Ostend with lateral sea view can be free on the terrace with deckchairs on the 8th floor. There is also the small fitness room (scooter, bicycle, weights and climbing frame) for those who want to be active in sport.

Reservation and cancellation.

By reservation directly at the hotel (not via an external partner)

Your reservation is only definitive after receipt of an advance or with a valid credit card number.

If canceled up to 1 day before the arrival date, no costs will be charged.

In case of cancellation the same or less than 1 day before arrival date or no-show (you do not show up) 50% of the total reservation will be charged

eg You cancel on Wednesday before arrival Thursday, then 50% of the total amount will be charged.

eg You cancel on Tuesday before arrival Thursday, this can be done free of charge.

May we ask you to report any cancellation in writing (mail) in this way we avoid misunderstandings.

 

When booking is not directly at the hotel (via an external partner)

If canceled up to 1 day before the arrival date, no costs will be charged.

In case of cancellation the same or less than 1 day before arrival date or no-show (you do not show up) 100% of the total reservation will be charged.

If you have booked with an external partner of the hotel (so not directly at the hotel) you must first request your cancellation from this partner.

If you wish to depart earlier than the reserved departure date during the stay, then the hotel has the right to charge the total amount reserved.

If you wish to make changes to the bookings after the booking has been made, ACCES hotel is not obliged to comply with this.

The hotel also has the right to retain and cancel any reservation made.

The hotel is not intimidated by hotel guests who express threats in the form of bad reviews and has the right to refuse a reservation or hotel guest.

We would like to point out to our guests that they are reserving a certain room type and not an individual room number. As far as possible, your specific wishes are always taken into account and we recommend that you inform the reservation service well in advance.

So if you prefer a room front, back, low or high floor ... then this is possible according to availability on the day of arrival.

 

Guarantee of your reservation

To guarantee your reservation for the overnight stay, only these apply:

indication of a valid credit card number VISA or MASTERCARD with expiration date

or

to pay an advance on the hotel's account

or

(if paid by external partner) already paid the booked booking channel

If a reservation is not guaranteed in time, the hotel reserves the right to cancel the room.

Rooms / reservations without guarantee will be automatically released until 8 o'clock on the day of arrival.

Payment options

Payment is made in cash, with bancontact or by credit card VISA or MASTERCARD.

A tourist tax of 2.12 euros per room per night is charged. The hotel transfers this amount to the city of Ostend, which invests this in new tourist initiatives.

An administrative cost of 0.38 € per room is charged per room per night.

For companies that can (after approval of the management) pay after check-out  there is a payment term of 30 days after receipt of the invoice.

 

 Actions, promotions and arrangements.

By entering your e-mail address, you automatically give permission to the hotel to use it for promotional purposes. You can unsubscribe at any time by sending an email to info@hotelacces.be

Promotions and promotions can not be combined with other offered prizes. Previous made reservations can not be canceled free of charge (administration fee of 100 euros) to exchange them for a promotion.

All promotions, promotions or arrangements are always based on availability. There are only an X-number of rooms available per promotion, so 'quick reservation' is the message to enjoy a promotion.

 

External booking channels / conditions and availability.

If you make a reservation through an external partner such as booking.com, Hotelspecials, Bongo ... (not directly with the hotel) you automatically agree with the conditions of the reservation and the price made by that partner. The hotel is also bound by contractual obligations with this external partner.

There are only an X-number of rooms / room types available per booking channel, making it possible that you can not book on certain days with a Bongo voucher (as an example), while rooms are available through other channels or directly with the hotel.

Information and prices

Hotel ACCES will make reasonable efforts to provide accurate and up-to-date information on our website and elsewhere. However, ACCES hotel can never be held liable for any form of direct, indirect or incidental damage resulting from the use or inability to use this website.

ACCES hotel can not be held liable for the content of this website and possibly incorrect information on its own or other websites.

 

Management always has the right to terminate VIP cards, welcome back vouchers or other benefits in favor of the customer at all times and without any reason.

Info folder

In each room there is an information folder where you can find a lot of information about your room, stay, user manuals and other useful information.

If you have any questions, our team at the reception is always ready for you.

Defects

The hotel is doing everything to ensure you have a pleasant stay. However, we can not be held liable for temporary and unforeseen defects in equipment and / or household goods. We always try to solve them as quickly as possible. Any shortcomings or defects can not give rise to compensation or price reductions.

Pets

Pets are not allowed at the hotel. Only a companion dog can request this in advance.

If it is determined that a pet is still present in the room, the hotel can charge an administrative fine of 250 euros per night for the extra cleaning.

Hotel rules - house rules

In order to make the stay at the hotel as pleasant as possible for all guests, all guests must adhere to the (behavioral) house rules established for the hotel. These regulations are available at the reception and / or on the site to inform.

Violation of the rules may result in removal from the hotel, without refund of the invoice amount or a part thereof. ACCES Hotel reserves the right to make changes to the design and opening times of its facilities. We also inform you that it is possible that during your stay maintenance activities can be carried out at the hotel without you being entitled to any compensation.

 

 

House rules for your and our safety

In the following regulations you will find the most important house rules that apply within ACCES hotel.

We ask you to respect and accept these rules.

General rules:

All directions from employees of this hotel, which are related to house rules, must be followed.

Stay calm in the event of a fire. Report fire at the reception and / or store the nearest fire alarm.

In the event of a general fire alarm, leave the building directly. Never use the elevators in case of fire.

Cameras are placed in various places within the hotel. In case of calamities and / or incidents, these recordings can be shown as supporting material to the authorities.

You must hand in lost items at the reception.

ACCES hotel is not responsible for the loss or theft of your belongings.

The management, the owner of this location and / or persons who work for the hotel, can not be held liable for any injury and / or material or immaterial damage that visitors of the site might experience.

It is forbidden to

-          Use Emergency exits as normal entrances and exits.

-          Take property of the hotel outside the building. In case of willfully damaging property of ACCES hotel, one can be held liable for the repair and / or renewal costs.

-          To consume, use, trade in or carry narcotic drugs.

-          To cause nuisance for another person, for example, through loud music, bad behavior or noise of any kind.

-           

Tranquillity and respect in the hotel

The hotel invites every guest to keep the peace and quiet in the house. The TV in the room, do not hit the doors, do not build parties in the rooms, treat public parts with respect ...

Any form of aggressiveness or drunkenness can lead to immediate removal at the hotel (possibly with police) without the guest being entitled to a reimbursement or reimbursement of costs already incurred.

Smoking in the hotel.

It is forbidden to smoke in the hotel, both in the public areas and in the rooms.

With the exception of the budget rooms located floor 4, this only in the room and not in the corridor.

The hotel has the right to charge an administrative fine of 250 euros when smoking is declared forbidden.

Smokers are asked to do this discreetly outside at the entrance of the hotel, there is also a garbage bin. Or on the top floor (terrace outside), please do not throw any cigarette stubs down there. We think of everyone's (fire) safety.

Accessibility

The hotel and all rooms are not specially equipped for guests with disabilities. Only rooms 11 and 19 have a walk-in shower but are not equipped with other equipment or modifications.

Half board package - dining in Ostend

If you opt for a package with dinner included, we would like to point out that dinner is not served at the hotel itself. Your table is reserved by it in a restaurant near the hotel.

If you wish to dine or have lunch during your stay in Ostend, we can offer you a wide range of good restaurants based on our self-composed restaurant list. You can ask for them at the desk of the reception or read them in the bar of the hotel.

Children under 16 years of age choose and pay for their dinner in the restaurant itself.

Welcome back voucher

If you are in possession of a Welcome Back Voucher, we advise you to hand it over to the reception at check out. This will then immediately award your discount.

Your discount will not be taken into account when confirming your reservation. In other words, this will only be granted on the spot upon check-out and upon delivery.

A voucher can only be exchanged by direct reservation with the hotel and can not be combined with other promotions

The management always has the right to refuse this voucher.

Booking directly at the hotel has its advantages.

We want to make our guests aware that booking directly with the hotel is interesting for both parties:

-          Flexible cancellation conditions

-          Always the cheapest price

-          Direct contact for all your personal questions or wishes.

You can make a reservation by calling tel 00032 59 80 40 82, by mail info@hotelacces.be or via the hotel site www.hotelacces.be

Children

Children up to 5 years stay free of charge at the hotel. On request, the hotel can place a baby cot (free of charge) in the parents' rooms.

Children from 6 to 15 years pay a supplement of 30 euros for the extra folding bed in the room.

Maximum 1 extra bed can be placed in the room. Please note that this limits the space and comfort in the room.

 

Parking.

If you have reserved a parking space through the ACCES, you will receive a parking ticket that you can use during your stay until 1 pm on the day of your departure.

Please note that you park in a public parking lot and this is done on your own responsibility. The hotel clearly indicates that you are obliged to park underground on the Mijnplein car park to use the hotel parking card. For all other use or stationing, the target can not be held responsible.

The parking card must be in possession of the ACCES hotel before 1.01 pm so that it can also be used for the next hotel guests.

Free parking spaces are available on the outskirts of the city of Ostend, a 15-minute walk from the hotel.

 

Welcome to the city by the sea Oostende

Ostend has many opportunities throughout the year. You can consult a calendar of events and other to do's on www.visitoostende.be

As well as the handy site of the Belgian coast can be a good way to discover nice places: https://www.belgiancoast.co.uk/en

In the hotel you will find leaflets, walking and cycling routes or free ground plans that you can use on the spot to explore the area.

ACCES hotel has its own Privilege guide with handy coupons to discover numerous restaurants, attractions in the center of Ostend. You will receive this free of charge at check-in. Also a Maritime guide guide compiled by the hotel or a list of ideas to do during less good weather can be obtained at the reception.

 

 

 

The Facebook page of the ACCES hotel is worth a visit if you want to be informed of all the news.

Your email address can be used for commercial purposes such as the monthly ACCES newsletter. If you do not want to receive it, please mention this at check-in.

You can also follow all our promotions on www.hotelacces.be

When you come home, let us know what you think of your stay. You can write your opinion on the (key) ticket that you will receive from the reception upon arrival.

Or give the ACCES hotel an online review (Tripadvisor, Zoover or other booking channel) so that we can do everything we can to improve our services.

 

Complaints and comments

You can always contact our local staff at the hotel with your comments or questions. The hotel will always do its best to meet your needs. Complaints can also be delivered in writing to the hotel manager mrs. Ann Coucke, mail Ann.coucke@hotelaccees.be You will always receive a reply back. May we ask you to express your possible displeasure with respect to the employees. Only with mutual respect and understanding solutions can be offered. The hotel never deals with threats in the nature of writing online or offline messages in the press or on social media to achieve the same.

Safe in your room for your valuables

In your room there is a safe where you can store your valuables. The management accepts no liability for loss or theft of valuables.

You can also place your luggage temporarily in the luggage room if you arrive early or on the day of departure. This is always under your own responsibility. If you wish to keep more valuables in storage, this can be done at the reception desk where your luggage will take place in a closed part of the hotel.

In any case, the hotel is not responsible for the contents of luggage.

Photos and videos

If either a guest or the person accompanying him or her or his or her own involvement in the hotel, or a visitor, happens to be on a photo and / or a video that was taken for display in an Acces hotel - publication and / or for display on an internet site of the Acces Hotel, his consent to the use of the photo and / or video in the publication and / or the Internet site is suspected, even if he / she is recognizable on the photo and / or video.

Privacy policy

We refer to the information on this page (link) for all info regarding the privacy legislation

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